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Privacy Policy


ONLINE PRIVACY STATEMENT


PLEASE READ THE FOLLOWING CAREFULLY


GENERAL INFORMATION ABOUT THE POLICY OF THIS WEBSITE IN ITS COLLECTION, PROTECTION, USE AND DISCLOSURE OF THE PERSONAL INFORMATION GATHERED ON THIS SITE. IF YOU ARE UNDER 18 YEARS OF AGE, PLEASE BE SURE TO READ THIS PRIVACY STATEMENT WITH YOUR PARENTS OR GUARDIAN AND ASK THEM QUESTIONS ABOUT WHAT YOU DON'T UNDERSTAND.

This website, including all services offered hereon (collectively, the "Site"), is owned and operated by TutorVista.com, and its affiliates (collectively, "TutorVista.com" or "We" ). Online tutoring through this Site can be accessed from any computer by a user from the convenience of their home or school and live tutoring is available as further provided on the Site. TutorVista.com recognizes the importance of explaining our privacy policies to users of our Site and protecting the privacy of Personally Identifiable Information we obtain through the Site. Please note that this Privacy Statement may be revised by TutorVista.com from time to time, particularly to address changes in our business, the law or technology. If that happens, we will post the revised policy here. Revisions are effective upon posting and your continued use of this Site after the posting will be subject to the changed terms of the revisions.

LINKS TO OTHER SITES

Links from this site can take you to the sites of several divisions of TutorVista.com, as well as to third party websites or resources. The information practices of third party websites are not covered by this Privacy Statement or any other policies or terms of this Site. The sites of each of our divisions may also have a different privacy policy and terms of use. Be sure that you know the terms of use and privacy policy of any linked website before using it.

WHAT PERSONAL INFORMATION DO WE COLLECT AND USE

We consider the following to be examples of Personally Identifiable Information but there may be others: your first and last name, email address, home address, phone number, date of birth, credit card information, and certain other information, such as a Social Security Number, if it is linked with your Personally Identifiable Information. If you are in grades K through 12, then we strongly recommend that you not use ANY PERSONAL INFORMATION as a user ID. We also strongly recommend that you do not use ANY PERSONAL INFORMATION as a password for this Site or others.

TutorVista.com does not collect Personally Identifiable Information about a user, unless it is voluntarily provided to our Company and so that we can serve the user's needs and our legitimate business purposes as stated in this privacy policy. For example, when the user sends us a message or makes an online purchase, we need to retain certain Personally Identifiable Information on this Site in order to respond or process a purchase. A user's Personally Identifiable Information may also be used by our company to help us improve this Site, and for our company's marketing and promotional purposes. The information will be treated confidentially within our company, as we protect other confidential information. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features or use the Site.

PUBLIC POSTINGS

Users should be reminded that any Personally Identifiable Information that is voluntarily posted by a user to a public area of a TutorVista.com website (for example, a posting to a bulletin board or chat room) might be collected and used by others. We cannot prevent such uses.

INFORMATION SHARING AND DISCLOSURE

Except as specifically stated in this statement, our policy is not to share the Personally Identifiable Information collected through this Site with third parties, but we may share this Personally Identifiable Information with affiliates of TutorVista.com, and other companies and organizations who perform work for us under contract or sell products or services that complement our products and services. We also may disclose Personally Identifiable Information (a) in response to a subpoena, court order or legal process, to the extent permitted and required by law; (b) to protect user security or the security of other persons, consistent with applicable laws; (c) in connection with a sale, joint venture or other transfer to some or all of TutorVista.com or the assets of TutorVista.com; or (d) in order to enforce the Site's Terms of Use. We exercise commercially reasonable care otherwise not to share, disclose or sell the Personally Identifiable Information of users to third-parties, except with the prior approval of the user.

TutorVista.com may use a third party service to collect anonymous visitor information like IP addresses, browser types (such as Internet Explorer or Mozilla Firefox), referring pages, pages visited and time spent on a particular site. TutorVista.com collects this information (1) for statistical analysis of the Site such as web page traffic patterns or usage; (2) to administer our Site and servers; (3) to allow for auditing of our services by some third parties who have that right; and (4) for internal purposes to make marketing decisions.

SPECIAL NOTICE TO PARENTS, TEACHERS AND CHILDREN

PARENTS AND TEACHERS: We encourage parents, guardians and teachers to spend time with their Children (Children 12 and under) when their Children engage in the on-line activities on this Site. We will never request Personally Identifiable Information from a Child through TutorVista.com. We do not require anyone to disclose more Personally Identifiable Information, than is reasonably necessary to participate in the on-line activity. No Personally Identifiable Information of children should be submitted to or posted on this Site by Children without the consent of their parent or guardian. We encourage parents to help us protect their Children privacy by instructing them never to provide Personally Identifiable Information on this Site or any other website without parental permission.

CHILDREN: Please do not give your full name, email address, home address, telephone number or any other Personally Identifiable Information that would enable someone to contact you either on-line or off-line, without first asking your parent or guardian and teacher for permission.

We do not knowingly collect Personally Identifiable Information from Children on this Site either directly or passively except when a Child may voluntarily submit such information through a "Contact Us" link on the Site or a public posting area on the Site, if such feature is available. If a Child e-mails us via a "Contact Us" link on any child-directed area of this Site and we can identify the sender as a Child, any Personally Identifiable Information submitted will only be used to respond on a one-time basis to such Child. In addition, if we have actual knowledge that a Child is sending or posting Personally Identifiable Information on any area of this Site, we will use commercially reasonable efforts to delete such Personally Identifiable Information before it is made public. Please note that any online store that may be accessed from the Site is intended for parents, teachers and other adult purchasers over the age of 18 and requires the submission of Personally Identifiable Information to fulfill and service any transactions.

We may disclose a Child's Personally Identifiable Information if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, or anyone else that could be harmed by such activities. We may also disclose a Child's Personally Identifiable Information when we believe in good faith that the law requires it.

SAFETY AND SECURITY

As part of the TutorVista.com we take the following steps to ensure the safety and security of all students accessing online tutoring through TutorVista.com:

  • Online tutors will never have any physical or audible interaction with a student. Online tutoring services are provided only through streaming online chat provided by the TutorVista.com online interface.
  • All Online tutoring chat sessions are recorded on video and schools have access to video playback of these sessions for up to six months from the date of recording.
  • Online tutors do not have any personal information about the students, including any information that could be used to contact the student either online or offline such as email address, physical address or phone numbers.
  • Only students can initiate the online tutoring chat sessions through registration and login at the TutorVista.com website. Online tutors can not initiate tutor services or otherwise initiate any contact with students.
  • Students logging in are assigned an online tutor at random for each online tutoring session. Students are not paired with any specific tutor.
  • Schools will be provided access to a web based dashboard platform providing the school with information on the tutoring services and their students" access of the tutoring services.
  • Online tutors are all trained and follow a defined code of conduct in appropriate online conduct strictly related to the academic tutoring of the student.
  • TutorVista.com conducts spot monitoring of online tutoring to ensure quality and safety.
  • Customer Service is available for any issues or complaints on the quality or nature of the online tutoring.

Cookies

TutorVista.com uses software tags called "cookies" to identify customers when they visit our site. Cookies are used to remember user preferences and maximize performance of our services. The information we collect with cookies is not sold, rented, or shared with any outside parties. Users who disable their Web browser's ability to accept cookies will be able to browse our Website but will not be able to successfully use our Service.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site.

Third Party Cookies: We may from time to time engage third parties to track and analyze non-personally identifiable usage and volume statistical information from visitors to our website to help us administer our website and improve its quality. Such third parties may use cookies to help track visitor behavior. Such cookies will not be used to associate individual website visitors to any personally identifiable information. All data collected by such third parties on behalf of TutorVista.com is used only to provide us with information on site usage and is not shared with any other third parties.

Web Beacons

Web pages may contain an electronic file called a web beacon, pixel tag or clear gif, among other terms, which allows a web site to count users who have visited that page or to access certain cookies. TutorVista.com uses web beacons in the following ways:

TutorVista.com uses web beacons within the Site to count users and to recognize users by accessing TutorVista.com cookies. Being able to access TutorVista.com cookies allows us to personalize your experience when you visit TutorVista.com web sites that are located both on and off of the TutorVista.com domain.

HTML eMail

TutorVista.com's practice is to include web beacons in HTML-formatted email messages (messages that include graphics) that TutorVista.com, or its agents, sends in order to determine which email messages were opened and to note whether a message was acted upon.

Log Files

TutorVista.com maintains log files of the traffic that visits our site. We do not link any information gathered in these log files to personally identifying information. Log files are used to manage traffic loads and information technology requirements for providing reliable service. Information collected includes IP addresses and browser types.

Information Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

All information gathered on the site is stored and maintained in secure facilities that limit access to authorized personnel only.

Retention of Information

TutorVista.com will keep personal information of its users for as long as they are registered subscribers or users of our products and services, and for a reasonable time thereafter.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

ChangeS in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently.

Contact Us

If you have questions or concerns regarding this statement, you should contact TutorVista.com by emailing care@tutorvista.com.


*AP and SAT are registered trademarks of the College Board.