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TutorVista.com Privacy statement
TutorVista.com has created this privacy statement ("Statement") in order to demonstrate our commitment to
customer privacy. Privacy on the TutorVista.com web site (the "Site") is of great importance to us.
Because we gather important information from our visitors and customers, we have established this
Statement as a means to communicate our information gathering and dissemination practices. We reserve
the right to change this Statement at any time, so please visit TutorVista.com regularly to review our
privacy statement.
If you have questions or concerns regarding this statement, you should contact the Privacy Program
Office of TutorVista.com by emailing
care@tutorvista.com., or by
24X7 online chat.
Collected Information
We require customers who register to use the services offered on our Site (collectively, the "Service")
to give us contact information, such as their name, address, phone number, and e-mail address, and
billing information, such as billing name and address, credit card number, and the school grade and
subjects to use the service. We also receive and may store certain types of information whenever you
interact with us. For example, like many Web sites, we use "cookies" and we obtain certain types of
information when your Web browser accesses www.tutorvista.com. More information on our use of "cookies"
can be found below.
TutorVista.com uses the information that we collect to set up the Service for our customers. We may
also use the information to contact customers to further discuss customer interest in our company, the
Service that we provide, and to send information regarding our company or partners, such as promotions
and events. Customer email addresses and any personal customer information will not be distributed or
shared with third parties. Customers can opt out of being contacted by us, or receiving such information
from us, at any time by sending an email to
care@tutorvista.com.
Separately, customers are also asked to provide an email address when registering for the Service, in order to
receive a username and password. We may also email information regarding updates to the Service or company, and
will send a Customer Newsletter.
In order to tailor our subsequent communications to you and continuously improve our products and
services (including registration), we may also ask you to provide us with information regarding your
personal or professional interests, experience with our products and services, and more detailed
contact preferences. Customers and visitors always have the option of choosing not to provide us
with this information.
Except as we explicitly state at the time we request information, we do not disclose to third parties
the information provided. All financial and billing information that we collect through the Site is
used solely to check the qualifications of prospective customers and to bill for the Service. This
billing information is not used by TutorVista.com for marketing or promotional purposes. TutorVista.com
uses a third-party intermediary to manage the credit card processing. This intermediary uses the
information for the sole purpose of credit card processing.
TutorVista.com may also collect certain information from visitors to and customers of the Site, such as
Internet addresses. This information is logged to help diagnose technical problems, and to administer
our Site in order to constantly improve the quality of the Service. We may also track and analyze
non-identifying and aggregate usage and volume statistical information from our visitors and customers
and provide such information to third parties.
Special Relationships
TutorVista.com has a number of relationships with business partners with whom we may share your
personal information for the purpose of providing a service, fulfilling an order or completing
a transaction. For example, we use certain vendors for the purpose of providing credit card
transaction and check processing services. These vendors verify your purchase information, such
as credit card number or checking account number, and authorize your transaction. In doing so,
they have access to data about users, but they are prohibited from using this information for any
other purpose. We also strongly urge you to read the privacy policy of our business partner at the
business partners site.
Cookies
TutorVista.com uses software tags called "cookies" to identify customers when they visit our site.
Cookies are used to remember user preferences and maximize performance of our services. The
information we collect with cookies is not sold, rented, or shared with any outside parties.
Users who disable their Web browser's ability to accept cookies will be able to browse our Website
but will not be able to successfully use our Service.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close
you browser. A persistent cookie remains on your hard drive for an extended period of time. You can
remove persistent cookies by following directions provided in your Internet browser's "help" file.
Persistent cookies enable us to track and target the interests of our users to enhance the experience
on our site.
This privacy statement covers the use of cookies by TutorVista.com only and does not cover the use of
cookies by any advertisers.
Third Party Cookies:
We may from time to time engage third parties to track and analyze non-personally identifiable usage and volume statistical information from visitors to our website to help us administer our website and improve its quality. Such third parties may use cookies to help track visitor behavior. Such cookies will not be used to associate individual website visitors to any personally identifiable information. All data collected by such third parties on behalf of TutorVista.com is used only to provide us with
information on site usage and is not shared with any other third parties.
Web Beacons
Web pages may contain an electronic file called a web beacon, that allows a web site to count users who have visited that page or to access certain cookies. TutorVista uses web beacons in the following ways:
Within the TutorVista web sites
TutorVista uses web beacons within the TutorVista web sites in order to count users and to recognize users by
accessing TutorVista cookies.
Being able to access TutorVista cookies allows us to personalize your experience when you visit TutorVista
web sites that are located both on and off of the tutorvista.com domain.
HTML eMail
TutorVista's practice is to include web beacons in HTML-formatted email messages (messages that include graphics)
that TutorVista, or its agents, sends in order to determine which email messages were opened and to note whether a
message was acted upon.
In general, any file served as part of a web page, including an ad banner, can act as a web beacon. TutorVista may
also include web beacons from other companies within pages served by TutorVista so that TutorVista's advertisers
may receive auditing, and reporting.
Log Files
TutorVista.com maintains log files of the traffic that visits our site. We do not link any
information gathered in these log files to personally identifying information. Log files are
used to manage traffic loads and information technology requirements for providing reliable
service. Information collected includes IP addresses and browser types.
Information Security
The security of your personal information is important to us. We follow generally
accepted industry standards to protect the personal information submitted to us, both
during transmission and once we receive it. No method of transmission over the Internet,
or method of electronic storage, is 100% secure, however. Therefore, while we strive to use
commercially acceptable means to protect your personal information, we cannot guarantee its
absolute security.
All information gathered on the site is stored and maintained in secure facilities that limit
access to authorized personnel only.
Retention of Information
TutorVista.com will keep personal information of its users for as long as they are
registered subscribers or users of our products and services, and for a reasonable
time thereafter.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law
and when we believe that disclosure is necessary to protect our rights and/or to comply with
a judicial proceeding, court order, or legal process served on our Web site.
Change in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement,
the homepage, and other places we deem appropriate so that you are aware of what information
we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently.
Contact Us
If you have any questions or suggestions regarding our privacy policy, please contact us by
emailing
care@tutorvista.com, or by 24X7 online chat.
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