THANK YOU FOR CHOOSING TUTORVISTA!
HOW OUR SERVICE WORKS
To use the Services, you will need to register on the site, pay any applicable fees, and obtain an account, and password. You are solely responsible for maintaining the confidentiality of your account(s), and password(s) and for all activities and liabilities associated with or occurring under your account(s), and password(s).You agree to (a) provide true, accurate, current and complete information about yourself as prompted by the Service's registration form (such information being "Your Data"), (b) maintain and promptly update Your Data to keep it true, accurate, current and complete. You agree not to use the site, the Services or the Company Content to recruit, solicit, or contact in any form Tutors or potential Consumers for employment or contracting for a business not affiliated with us without our advance written permission.
TutorVista provides a 24X7 tutoring service. Tutors are available around the clock though a customer might not always get a tutoring session when they need due to unavailability of tutors for their subject at the specific time or due to technology problems or during a site maintenance window. Tutoring for Physics, Chemistry, Biology and Statistics is available between 2:00pm ET and 2:00am ET.
Under an unlimited tutoring subscription, TutorVista offers unlimited scheduled and instant sessions for a single student. Unlimited sessions are subject to a limit of 4hour(s) per day, 15hour(s) for a week and 30hour(s) for a month. Every student must have his or her own tutoring subscription and must not overbook sessions and not attend them. Subscription abuse applies to usage of one account by multiple students in the same family, sharing a subscription with others or booking many sessions and not showing up for them and using more than 1 session every day. These constitute a violation of the terms of service and TutorVista reserves the right to cancel a customer account or limit usage if there is suspected account abuse. If your account is suspended or limited please contact customer service. Cancelled or limited accounts are not entitled to any refunds for used or unused subscription services so keep your account login information confidential and private and cancel sessions you can't attend to allow booked tutors to be available to help other students.
Tutor Vista tries to ensure adherence to national and local curricula and standards, however this is not a guarantee. TutorVista tutors are certified to teach in the country and/or state they reside.
TutorVista uses proprietary, licensed third-party technologies and free technology products. While all attempts are made to ensure stability and availability of technologies used by TutorVista, the company cannot get guarantee uptime. You are solely responsible for all service, telephony and/or other fees and costs associated with your access to and use of the Services and for obtaining and maintaining all telephone, computer hardware and other equipment required for such access and use.
Account Access; Identity Protection
In order to provide you with ease of access to your account, TutorVista will place a cookie (a small text file) on any computer from which you access the TutorVista Web site. This cookie is used to identify you throughout the TutorVista Web site. This cookie will be destroyed when you close the browser or logout of the TutorVista Web site. You are responsible for updating and maintaining the truth and accuracy of the information you provide to us relating to your account.
You are also responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or mobile device. You may choose to share your account with other people by providing them your password. However, if you decide to share your account with other people, you take full responsibility for their actions. Users of public or shared computers or unprotected mobile devices should log out at the completion of each visit to the TutorVista Web site.
If you find that you're a victim of identity theft and it involves a TutorVista account, you should notify customer service. Then, you should report this instance to all your credit card issuers, as well as your local law enforcement agency. TutorVista reserves the right to place any account on hold anytime with or without notification to the subscriber in order to protect itself and its partners from what it believes to be fraudulent activity. TutorVista is not obligated to credit or discount a membership for holds placed on the account by either a representative of TutorVista or by the automated processes of TutorVista.
Membership and Billing
You can find the specific details regarding your subscription with TutorVista at anytime by clicking on the "My Account" link, located at the top of the pages of the TutorVista Web site after you login.
TutorVista reserves the right to change prices without advance notice and to offer promotions periodically to certain group of customers and thus not available to all customers.*Cancellation and Refund
If you would like to cancel your plan for any reason, you may do so by calling us on our toll free number 1-(888)-508-2435 or getting in touch with our customer service team on chat. When you cancel your subscription, we will stop renewal on your account and stop refilling minutes based on your product. Any unused time in your account will be good until your subscription end date after which your account will expire and be non-refundable.
If you decide to cancel the account within 30 days of your sign up, we will process refund for unused time left in your account. Hourly Package: If you have purchased 10 hour package for $250 and used 5 hours, we will process the refund of $125 Unlimited: Full Refund if service used for less than 2 hours, 50% refund if service is used up to 5 hours and no refund will be offered beyond 5 hours of usage.
No refunds will be issued if you cancel your account after your first 30 days.
Please note that for security reasons we process refund requests only by phone and chat support. You need to call us on our toll free number 1-(888)-508-2435 or get in touch with us on chat between 3pm - 1am EST (Sun - Thu).
Web Site Content
We distribute subject content, and other animations and we reserve the right to display and promote the content or other information on our Web site to you in any manner we choose in our sole and absolute discretion. In addition, the TutorVista Web site allows you and other third parties to post comments, give feedback concerning the services offered, our tutors, and subject content distributed by us. Any opinions, advice, statements, services, offers, or other information that constitutes part of the content expressed or made available by third parties on the TutorVista Web site are those of the respective authors or producers and not of TutorVista, ,or its shareholders, directors, officers, or employees. Under no circumstances shall TutorVista, Inc., or its shareholders, directors, officers, directors, or employees be held liable for any loss or damage caused by your reliance on information obtained through the TutorVista Web site. It is your responsibility to evaluate the information, opinion, advice, or other content available through the TutorVista Web site.
Use of Information Submitted
TutorVista, Inc., is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to TutorVista ("Content"), including, without limitation, responses to questionnaires or through postings to the TutorVista Web site without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the TutorVista Web site or other Web sites. Furthermore, by posting any Content on our site, submitting Content to us, or in responding to questionnaires, you grant us a perpetual, non-exclusive, royalty-free irrevocable license and right to display, use, reproduce or modify the Content submitted in any media, software or technology of any kind now existing or developed in the future.
Please note TutorVista does not accept unsolicited materials or ideas for use or publication, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to TutorVista. Should you send any unsolicited materials or ideas, you do so with the understanding no additional consideration of any sort will be provided to you, and you are waiving any claim against TutorVista and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the idea you sent.
From time to time, we test various aspects of our service, including service levels, plans, promotions and pricing, and we reserve the right to include you in or exclude you from these tests without notice.
By using the TutorVista service, you consent to receiving electronic communications from TutorVista. These communications will include notices about your account (e.g., shipping and receiving e-mails and other transactional information) and information concerning or related to our service, such as featured content or other announcements, or offerings. These communications are part of your relationship with TutorVista and you receive them as part of the TutorVista subscription. You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
You may only access the site and use the Company Content and the Services for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to your use of the Services. You agree that you will not in any way: (i) interfere with the ability of others to access or use the Services; (ii) disrupt the normal flow of communication or otherwise act in a manner that negatively affects other users' ability to use the site or the Services; (iii) claim a relationship with or to speak for any individual, business, association, institution, or other organization for which you are not authorized to claim such a relationship; or (vi) interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services. You agree that you will treat the tutors with respect and not use obscenities in the classroom, make threats, or discuss matters other than those directly related to the academic subject for which you seek help. You agree that you will not solicit any personal information from any tutor, and agree that if any tutor ever discloses such information to you, asks you for any personal information, or suggests any offline meeting or conversation, you agree to immediately report this to us by phone and in writing.
Limitations on Use
You must be 18 years of age or older to subscribe to the TutorVista service. While individuals under the age of 18 may utilize the service, they may do so only with the involvement of a parent or legal guardian. Unless otherwise specified, the content on the TutorVista Web site is for your personal and non-commercial use and we grant you a limited license to access the TutorVista Web site for that purpose. You may not download (other than through page caching necessary for personal use), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, the TutorVista Web site without our express written consent. TutorVista does not promote, foster or condone the copying of copyrighted material or any other infringing activity. Any unauthorized use of the TutorVista Web site or its contents will terminate the limited license granted by us.
Right to Terminate
We reserve the right to terminate or restrict your use of our service, without notice, for any or no reason whatsoever.
Some of the hyperlinks and banners on the TutorVista Web site may lead to other Web sites that are not controlled by, or affiliated with, TutorVista . In addition, other Web sites may link to the TutorVista Web site. TutorVista has not reviewed these Web sites and is not responsible for the content or privacy policies of these Web sites.
Claims of Copyright Infringement
It is the policy of TutorVista to respect the intellectual property rights of others. TutorVista does not promote, foster or condone the copying of copyrighted material or any other infringing activity. If you believe your work has been copied in a way that constitutes copyright infringement, are aware of any infringing material on the TutorVista Web site, or know of someone who is making unauthorized use of the content of the TutorVista Web site, please notify us of your concern by emailing us at email@example.com
Attention ; general counsel :
Your notice must be signed and contain the following:
(i) A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest;
Our copyright notice email address is firstname.lastname@example.org. Please note, however, that in order for your notice to us to be effective under the Digital Millennium Copyright Act, your notice must be in writing and contain the elements described above. We will not be able to respond to any customer service or other issues through this email address. For queries that are not related to copyright matters, please see other ways to [contact us].
Disclaimer of Warranty; Limitations
THE COMPANY CONTENT, THE SITE, THE SERVICES AND EACH PORTION THEREOF ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE COMPANY CONTENT, THE SERVICES AND EACH PORTION THEREOF, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE COMPANY CONTENT, THE SITE, THE SERVICES, EACH PORTION THEREOF OR ANY THIRD PARTY SITES.
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE OR THIRD PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE COMPANY CONTENT, THE SITE, THE SERVICES OR ANY PORTION THEREOF, EVEN IF WE OR OUR AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE SITE, THE COMPANY CONTENT, THE SERVICES OR ANY PORTION THEREOF RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATE, YOU ASSUME ANY COSTS THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. NEITHER WE, NOR THIRD PARTIES WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, TEXT, GRAPHICS, LINKS OR OTHER ITEMS CONTAINED IN THE COMPANY CONTENT, THE SITE, THE SERVICES OR ANY PORTION THEREOF OR IN ANY REPORTS OF VERIFICATION SERVICES. YOU AGREE NOT TO HOLD US (OR OUR AGENTS, EMPLOYEES OR TUTORS) LIABLE FOR ANY INSTRUCTION, ADVICE OR SERVICES DELIVERED WHICH ORIGINATED THROUGH THE SITE, THROUGH ANY VERIFICATION SERVICE OR IN CONNECTION WITH THE COMPANY CONTENT, THE SERVICES OR ANY PORTION THEREOF.
You agree to indemnify, defend and hold harmless us, and our affiliates, officers, directors, agents, partners, employees, licensors, representatives and third party providers (including our affiliates' respective officers, directors, agents, partners, employees, licensors, representatives, and third party providers), from and against all losses, expenses, damages, costs, claims and demands, including reasonable attorney's fees and related costs and expenses, due to or arising out of any User Content you submit, post to, email, or otherwise transmit to us or through the Services, your use of the Services, the Company Content or any portion thereof, your connection to the Services, or your breach of these Terms. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to fully cooperate with such defense and in asserting any available defenses.
Modifications to the Service
We may add, change or eliminate features, pricing, nomenclature and other aspects of the Services and make other changes at any time and these Terms will continue to apply to the Services as modified. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the site or the Services (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any such modification, suspension, or discontinuance of the site or the Services.
The Terms and Conditions set out here constitute the entire agreement between the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. All rights not expressly granted herein are expressly reserved. These Terms shall inure to our benefit and to the benefit of our agents, licensors, licensees, successors, and assigns. If any provision of these Terms and Conditions shall be held to be invalid, illegal or unenforceable, the validity, legality, and enforceability of the remaining Terms and Conditions shall not in any way be affected or impaired thereby. These Terms and Conditions shall be governed by, construed and enforced in accordance with the laws of India applicable to contracts executed and performed entirely therein, and the courts in Bangalore shall have exclusive jurisdiction. Any notice or other communication to be given hereunder will be in writing and given by facsimile, postpaid registered or certified mail return receipt requested, or electronic mail. Nothing in these Terms shall be construed as creating a joint venture, partnership, or employment relationship between the parties nor shall either party have the right, power, or authority to create any obligation or duty, express implied, on behalf of the other.
The trademarks, logos, and service marks (collectively the "Trademarks") displayed on this WebSite are registered and unregistered trademarks of TutorVista, Inc. its affiliates and others. Nothing contained on the WebSite should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on this WebSite without the written permission of TutorVista, Inc. or such third party that may own the Trademark displayed on the WebSite. Your misuse of the Trademarks displayed on the WebSite, or any other content on the WebSite, except as provided herein, is strictly prohibited."
Please email email@example.com for any queries or call us at 1-(888)-508-2435