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Terms of Use


Changes to Terms of Use Uploading of Intellectual Property
User Account
Right to Use this Site
Fair Usage Policy Trademarks
Cancellation and Refund Submissions
Entire Agreement
Controlling Law
Headings
Disclaimers and Limitation of Liability Digital Millennium Copyright Act Compliance
Indemnification
Lawful Use
Ownership of Intellectual Property
 
 

NCS Pearson, Inc., and its affiliates (collectively, "Pearson" or "We"), provides this website, including all services offered hereon,(the website and the services are collectively referred to as the "Site") and these Terms of Use govern your use of this Site. Please carefully read this Terms of Use, which includes the Privacy Policy. If you ("You" or "User") are under eighteen (18) years of age or the age of majority in your jurisdiction, then please read these Terms of Use and the Privacy Policy with your parent or legal guardian. By using, accessing or purchasing access to this Site, you represent that you (or your parent or legal guardian on your behalf if you are a minor) have read, understood and agree to the Terms of Use in their entirety, including the Privacy Policy. If you, or in the case that you are a minor, your parent(s) or legal guardian(s) do not agree with any part of the Terms of Use, including the Privacy Policy, then please do not use, access or purchase access to the Site.

Changes in Terms of Use

Pearson has the right to change or modify the Terms of Use, including the Privacy Policy, applicable to your use of the Site, or any part thereof, or to impose new conditions, including, but not limited to, adding or changing fees and charges for use at any time. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting within the Site, or by electronic or conventional mail, messaging, or by any other means by which you may obtain notice thereof. Any use of the Site by you subsequent to such notice shall be deemed to constitute your, or in the case that you are a minor, your parent's or legal guardian's acceptance of such changes, modifications or additions.

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User Account

(a) In addition to any other requirements specified in this Terms of Use, the use of this Site requires that you create a user account ("User Account")

(b) Each User may have only one active User Account at any given time for this Site. You should keep your User Account information confidential. You agree not to use another User's user name and password to access the Site, or to provide your User Account information to another User or third party to access the Site. You agree to provide accurate and truthful information when creating a User Account and during your use of the Site.

(c) Users (or in the case of a User who is a minor, their parent(s) or legal guardian(s)) should purchase tutoring services. By purchasing tutoring services on this Site, you represent that you are eighteen (18) years or older and that you are authorized to use the chosen payment method for the purpose of purchasing tutoring services on the Site. Additional tutoring services purchased on the Site are only valid for the User Account for which they are purchased and are otherwise non-transferable.

(d) Additional tutoring services may be purchased for the periods and with the features as stated on the tutoring services purchase page.

(e) From time to time, Pearson may offer free or subsidized trials of tutoring services and promotional pricing for tutoring services. Such trials and promotional pricing may be subject to certain restrictions such as, first time users, limited duration and as otherwise indicated and determined by Pearson.

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Right to Use this Site

(a) Pearson grants you a personal, limited, non-exclusive, revocable license to access and use this Site for your personal use subject to this Terms of Use. Pearson reserves the right to suspend or terminate operation of this Site at any time for any reason without liability to you. Pearson has the right to suspend or terminate your User Account and refuse any and all current or future use of the Sites to you if you violate any part of this Terms of Use. Pearson has the right to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability, and equipment needed for access or use, at any time without notice or liability to you.

(b) In addition to other proprietary rights specified in this Terms of Use, Users may not: i) frame or utilize framing techniques to enclose any element, including without limitation, any text, graphics, images or trademarks on the Site (collectively, "Elements"); ii) gather, obtain, use, access or otherwise copy the Site or any Elements thereof by using any bot, spider, crawler, spy ware, engine, device, software or any other automatic device, utility or manual process of any kind; iii) use the Site or any features available on the Site in any manner with the intent to interrupt, damage, disable, overburden or impair the Site; iv) directly or indirectly attempt to circumvent, reverse engineer, decrypt, or otherwise alter or interfere with the Site; or v) engage in any activity that interferes with another User's access, use or enjoyment of this Site.

(c) You agree that you will treat Pearson tutors with respect and not use obscenities, make threats, or discuss matters other than those directly related to the academic subject for which you seek help. You agree that you will not solicit any personal information from any tutor, and agree that if any tutor ever discloses such information to you, asks you for any personal information, or suggests any offline meeting or conversation, you agree to immediately notify us by email at care@tutorvista.com.

(d) Tutors are made available as per the service hours of the program, though you might not always get a tutoring session due to the following reasons:

  1. due to unavailability of tutors for the specific subject at the specific time;
  2. due to technology problems; or
  3. during site maintenance.

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Fair Usage Policy

Every student must have his or her own tutoring subscription and must not overbook sessions and not attend them. Subscription abuse applies to usage of one account by multiple students in the same family, sharing a subscription with others or booking many sessions and not showing up for them and using more than 1 session every day. These constitute a violation of the terms of service and TutorVista.com reserves the right to cancel a customer account or limit usage if there is suspected account abuse. If your account is suspended or limited please contact customer service. Cancelled or limited accounts are not entitled to any refunds for used or unused subscription services so keep your account login information confidential and private and cancel sessions you can't attend to allow booked tutors to be available to help other students.

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Cancellation and Refund

If you would like to cancel your plan for any reason, you may do so by calling us on our toll free number 1-(888)-972-9495 or getting in touch with our customer service team on chat. When you cancel your subscription, we will stop renewal on your account and stop refilling minutes based on your product. Any unused time in your account will be good until your subscription end date after which your account will expire and be non-refundable.

If you decide to cancel the account within 30 days of your sign up, we will process refund for unused time left in your account. Hourly Package: If you have purchased 10 hour package for $250 and used 5 hours, we will process the refund of $125 30 hour product: Full Refund if service used for less than 2 hours, 50% refund if service is used up to 5 hours and no refund will be offered beyond 5 hours of usage.

No refunds will be issued if you cancel your account after your first 30 days.
Please note that for security reasons we process refund requests only by phone and chat support. You need to call us on our toll free number 1-(888)-972-9495 or get in touch with us on chat between 3pm - 1am EST (Sun - Thu).

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Disclaimers and Limitation of Liability

(a) USER EXPRESSLY AGREES THAT USE OF THE SERVICE IS AT USER'S OWN RISK. THE SITE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.

(b) NEITHER PEARSON, ITS AFFILIATES, NOR ANY OF THEIR RESPECTIVE EMPLOYEES, SHAREHOLDERS, AGENTS, THIRD-PARTY CONTENT PROVIDERS OR LICENSORS, WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SITE, OR MERCHANDISE PROVIDED THROUGH THE SITE. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY AND COMPLETENESS OF ALL INFORMATION, OPINIONS AND OTHER MATERIAL ON THE SITE OR ANY SITES OR SERVICES WITH WHICH IT IS LINKED.
(c) PRICE INFORMATION AND CONTENTS OR FEATURES OF THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE.
(d) THE SITE LINKS TO OR REFERENCES SITES, OTHER SERVICES AND INFORMATION LOCATED WORLDWIDE THROUGHOUT THE INTERNET. BECAUSE PEARSON HAS NO CONTROL OVER SUCH SITES, OTHER SERVICES AND INFORMATION, PEARSON MAKES NO GUARANTEE AS TO SUCH SITES, OTHER SERVICES AND INFORMATION, INCLUDING THE ACCURACY, CURRENCY, CONTENT OR QUALITY OF ANY SUCH SITES, OTHER SERVICES AND INFORMATION AND PEARSON ASSUMES NO RESPONSIBILITY AS TO WHETHER A LINK OR REFERENCE LOCATES UNINTENDED OR OBJECTIONABLE CONTENT. FURTHERMORE, BECAUSE SOME CONTENT ON THE INTERNET CONSISTS OF MATERIAL THAT IS ADULT-ORIENTED OR OTHERWISE OBJECTIONABLE TO SOME PEOPLE, THE RESULTS OF A LINK OR REFERENCE ON THE SITE MAY UNINTENTIONALLY GENERATE LINKS OR REFERENCES TO OBJECTIONABLE MATERIAL. PEARSON MAKES NO CLAIM THAT SUCH SURPRISES WILL NOT OCCUR.
(e) USER SPECIFICALLY ACKNOWLEDGES THAT PEARSON AND ITS LICENSORS ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER VISITORS OR THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH USER.
(f) THIS DISCLAIMER OF LIABILITY APPLIES TO ANY AND ALL DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORDS IN THE SITE, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION.
(g) IN NO EVENT WILL PEARSON, ITS AFFILIATES, OR ANY PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING OR DISTRIBUTING ANY PART OF THE SITE BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE ANY PART OF THE SITE. USER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT AND FEATURES ON THE SITE.

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Indemnification

You agree to indemnify and hold Pearson and its subsidiaries, affiliates, officers, agents, directors, licensors, contractors and employees harmless from any claims, actions, costs, liabilities, expenses and damages, including reasonable attorneys' fees and expenses, made against Pearson by any third party due to or arising out of your use of this Site, your connection to this Site, your breach of any representation, warranty or obligation, your violation of this Terms of Use, or your violation of any rights of another user.

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Lawful Use

In order to provide you with ease of access to your account, TutorVista will place a cookie (a small text file) on any computer from which you access the TutorVista Web site. This cookie is used to identify you throughout the TutorVista Web site. This cookie will be destroyed when you close the browser or logout of the TutorVista Web site. You are responsible for updating and maintaining the truth and accuracy of the information you provide to us relating to your account.

User shall use the Site for lawful purposes only. User shall not post or transmit through the Site any material which: (i) violates or infringes in any way upon the rights of others; (ii) is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable; (iii) encourages conduct that would constitute a criminal offense, gives rise to civil liability or otherwise violates any law; or (iv) contains advertising or any solicitation with respect to products or services, unless Pearson has expressly approved such material in advance of its transmission. Any conduct by a User that in Pearson's discretion restricts or inhibits any other User from using or enjoying the Site is expressly prohibited.

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Ownership of Intellectual Property

(a) The Site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, and sound, portions of which are owned by Pearson and portions of which are owned by other parties and licensed to Pearson. The entire contents of the Site are copyrighted as a collective work/compilation. Pearson owns copyright in the selection, coordination, arrangement, and enhancement of such content, as well as in the content original to it. User may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without the express written permission of Pearson (or the copyright owner(s) if other than or in addition to Pearson). In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend, copyright or other proprietary notice shall be made. User acknowledges that he/she does not acquire any ownership rights by downloading copyrighted material.

(b) The Site permits you to generate certain content, such as responses, essays, test answers and results, based on information provided by you (collectively and excluding the content referenced in Section 11 of this Terms of Use, ("User Content"). Pearson agrees that you shall retain ownership of your User Content provided however that by using this Site and submitting User Content to the Site, you hereby grant to Pearson and its affiliates and any applicable third party service providers a worldwide, non-exclusive, royalty-free, transferable right and license to reproduce, distribute, adapt, publicly perform and display and otherwise use and modify your User Content in connection with Pearson's provision of the Site to you.

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Uploading of Intellectual Property

User shall not upload, post or otherwise make available on the Site any material protected by copyright, trademark, or other proprietary right, without the express written permission of the owner of the copyright, trademark, or other proprietary right, and the burden of determining that any material is not protected by copyright rests with User. User shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission. By submitting material to any public area of the Site, User automatically grants, or warrants that the owner of such material has expressly granted Pearson the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. User also permits any other User to access, view, store or reproduce the material for that User's personal use. User hereby grants Pearson the right to edit, copy, publish and distribute any material made available on the Site by User.

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Trademarks

Unless otherwise indicated, trademarks that appear on this Site are trademarks of Pearson, or its affiliates. All other trademarks not owned by Pearson or its affiliates that appear in this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Pearson or its affiliates.

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Submissions

Pearson always welcomes suggestions and comments regarding the Site. Any comments or suggestions submitted to Pearson, either online or offline, will become Pearson's property upon their submission. This policy is intended to avoid the possibility of future misunderstandings when projects developed by Pearson might seem to others to be similar to their own submissions or comments.

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Entire Agreement

This Agreement, and any operating rules for the Site established by Pearson, constitutes the entire agreement of the parties with respect to the subject matter hereof, and supersedes all previous written or oral agreements between the parties with respect to such subject matter.

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Controlling Law

This Agreement shall be construed in accordance with the laws of the State of New York, without regard to its conflict of laws rules. Any cause of action of any nature arising out this Agreement shall be brought in the City and County of New York. This Terms of Use will not be governed by the United Nations Convention on Contracts for the International Sale of Goods.

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Headings

The section headings used herein are for convenience only and shall not be given any legal import whatsoever.

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Digital Millennium Copyright Act Compliance

If you have copyright concerns about any materials posted on this Site by others, please let us know. We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. 512). If you have any complaints or objections to material posted on this Site, please contact our Designated Agent ("Notice"):

Designated Agent
Pearson Education, Inc.
200 Old Tappan Road
Old Tappan, NJ 07675
Facsimile: (201)785-2721
email: dmca.agent@pearsoned.com

To be effective, the Notice must include the following:

  • A physical or electronic signature of the owner or a person authorized to act on behalf of the owner ("Complaining Party") of an exclusive right that is allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at the Site are covered by a single notification, a representative list of such works at that site;
  • Information reasonably sufficient to permit Pearson to contact the Complaining Party, such as an address, telephone number, and if available, an electronic mail address at which the Complaining Party may be contacted;
  • A statement that the Complaining Party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the notification is accurate, and under penalty of perjury, that the Complaining Party is the owner or is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

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